PRIVACY POLICY

04/12/2025

This Privacy Policy describes how Transcenddance ("we," "us," or "our") collects, uses, and shares information related to your use of our website and services, primarily focused on live video performance for electronic music events and festivals.

1. Information We Collect

We collect information to provide and improve our services to you.

A. Information You Directly Provide to Us:

Contact Information: If you inquire about our services, book a performance, or sign up for a newsletter, you may provide your name, email address, phone number, and company name.
Booking and Event Details: Information related to specific events, such as dates, locations, event names, technical requirements, and payment information (handled by third-party payment processors).
Communications: Records of your correspondence with us (e.g., emails or contact form submissions).

B. Information Collected Automatically (via Website):

Usage Data: Information about how you access and use the website, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring website addresses.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to track activity on our service and hold certain information (see Section 4).

2. How We Use Your Information

We use the information we collect for various purposes:

To Provide and Maintain Our Services: To offer live video performance services, respond to inquiries, and manage bookings.
To Improve Our Website: To analyze usage and trends to enhance the user experience and functionality of our website.
To Communicate With You: To send you updates, promotional materials (if you opt-in), event details, and other information related to our services.
For Technical Support: To diagnose and fix technology issues.
For Legal and Safety Reasons: To comply with legal obligations, prevent fraudulent activities, and protect the rights and safety of our users and third parties.

3. Sharing Your Information

We may share your information with the following parties:

Service Providers: Third-party companies and individuals that perform services on our behalf (e.g., website hosting, analytics, payment processing, email delivery). These parties are obligated not to disclose or use the information for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In connection with a sale, merger, acquisition, or asset sale, your personal data may be transferred.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. If you refuse cookies, you may not be able to use some portions of our Service. More information in the 'Cookie Policy' page.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us via the contact form.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us via the contact form.